HELP CENTER

How Can We Help You?

Find answers to common questions, troubleshooting guides, and resources to get the most out of your Smart Collar 2.0

Getting Started

Setup guides & first steps

Troubleshooting

Fix common issues

App Features

Using the mobile app

Account & Billing

Manage subscription

Getting Started

Unboxing & Initial Setup

Learn what's in the box and how to charge your Smart Collar 2.0 for the first time.

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Download & Install the App

Get the Smart Collar app on iOS or Android and create your account.

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Pairing Your Device

Connect your Smart Collar to your smartphone via Bluetooth in just a few steps.

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Setting Up Your Dog's Profile

Enter your dog's information for personalized health insights and recommendations.

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Attaching to Your Dog's Collar

Proper attachment ensures accurate readings and your dog's comfort.

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Activating GPS Subscription

Start your GPS tracking subscription and set up safe zones.

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Troubleshooting

Device Won't Power On

Steps to troubleshoot power issues and charging problems.

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GPS Not Updating Location

Fix GPS tracking issues and improve location accuracy.

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Camera Not Streaming

Resolve issues with live video streaming and camera quality.

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Bluetooth Connection Issues

Reconnect your device when Bluetooth pairing fails.

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Inaccurate Heart Rate Readings

Ensure proper sensor contact and calibration for accurate data.

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Battery Draining Too Fast

Optimize settings to extend battery life between charges.

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App Features

Understanding Health Dashboard

Navigate and interpret your dog's health metrics and trends.

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Setting Up Safe Zones

Create virtual boundaries and customize alert notifications.

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Using Live Camera Feature

Access live POV camera, take photos, and record video clips.

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Sharing Access with Family

Invite family members to monitor your dog's health and location.

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Exporting Health Reports

Generate and share reports with your veterinarian.

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Customizing Notifications

Control which alerts you receive and when.

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Account & Billing

Managing Your Subscription

Change plans, update payment methods, or cancel subscription.

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Understanding Billing Charges

View billing history and understand subscription costs.

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Returns & Warranty Claims

Process returns within 30 days or file a warranty claim.

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Account Security Settings

Update password, enable two-factor authentication, and more.

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Still Need Help?

Our support team is ready to assist you with any questions or issues.

Contact Support Call 1-800-555-1234

Mon-Fri: 9am-6pm EST • Average response time: 24 hours