Everything You Need to Know

Setup is simple! Download the Smart Collar app, create an account, charge your device for 2 hours, then follow the in-app pairing process. The app will guide you through attaching the collar to your dog's existing collar and calibrating health baselines. Total setup time is about 10 minutes.

Smart Collar 2.0 is designed for dogs 10 pounds and up. It attaches to any standard collar (12-28 inches) with an adjustable strap system and weighs only 1.2 ounces, so it's comfortable for most breeds from small terriers to large mastiffs.

Yes! The Smart Collar 2.0 is IP68 rated, meaning it's completely waterproof and can be submerged up to 1.5 meters for 30 minutes. Your dog can swim, play in the rain, or splash around without any issues. The charging port has a waterproof seal that protects all internal components.

The Smart Collar 2.0 battery lasts up to 7 days on a single charge with normal use (health monitoring). Heavy GPS tracking and live camera use may reduce battery life to 3-5 days. It fully charges in just 2 hours using the included USB-C cable. You'll receive low battery alerts at 20% and 10%.

Absolutely! You can invite unlimited family members to access your dog's health data and location. Everyone will receive alerts and can monitor your pet from their own device. The primary account holder controls permissions and can manage which features each family member can access.

The Smart Collar 2.0 device costs $199 one-time. Health monitoring features (heart rate, temperature, activity, stress) work without a subscription. To unlock GPS tracking, live POV camera, and premium features, add a subscription for $9.99/month (or $119/year to save 17%). Your first month is completely free.

Yes! You can cancel your subscription at any time through the app or website. There are no cancellation fees or long-term contracts. If you cancel, GPS and camera features will stop working, but all health monitoring features will continue to work forever with your device.

Your Smart Collar 2.0 package includes: the collar device with HD camera, USB-C charging cable, adjustable attachment strap (fits 12-28" collars), quick start guide, warranty information, and a 1-month free GPS subscription trial. Everything you need to get started right away!

We offer a 30-day money-back guarantee. If you're not completely satisfied, return your Smart Collar 2.0 in its original condition for a full refund. Just contact our support team to initiate the return process. Return shipping is free, and refunds are processed within 5-7 business days.

Since it's waterproof, you can rinse the Smart Collar with water and mild soap. Avoid harsh chemicals or abrasive cleaners. Dry thoroughly before charging. The attachment strap can be machine washed on gentle cycle. Clean the device weekly or as needed to maintain hygiene and optimal sensor performance.

Most dogs adapt within 2-3 days. Start with short wearing periods and gradually increase. The device is lightweight (1.2 oz) and designed for comfort. We include a comfort guide with tips for introduction. If your dog still won't wear it after 2 weeks of gradual introduction, our 30-day return policy has you covered.

Our GPS has 99.9% accuracy in most conditions, typically within 3-6 feet of your dog's actual location. It works best outdoors with clear sky view. Indoor accuracy may be reduced, but the device will automatically reconnect when your dog goes outside. Location updates occur every 30 seconds during active tracking.